Frequently Asked Questions

Check out the most frequently asked questions here.
If your question is not resolved, please contact us .

 
When will I receive my purchase?

See the SHIPPING section.

How much does shipping cost?

Consultation the section of SHIPPING .

What is the minimum order?

There is no minimum order in the Peninsula.

In the rest of the European Union the minimum order is €50.

Can I return the products I have purchased?

Yes, please check the RETURNS procedure HERE .

How do I redeem the points accumulated with my purchases?

Check out the Idealium Club information page.

What are the payment methods?

Payment is made through a secure payment platform with encryption technology, and you can make the payment by debit/credit card or Paypal.

Will I receive any kind of documentation with my purchase?

No, paper documentation (delivery note or invoice) is not included in the order shipment. You will only receive the items.

Can I request an invoice for my purchase?

Of course. When placing your order, please indicate your NIF. Invoices are not sent printed with the order. You can download it from your customer area or request your invoice by contacting us at administracion@idealium.es